Customer satisfaction is very important to BREMAC! We want to hear what our customers think about their experience. We are proud of our dedicated, quality minded employees and are confident they will provide you with the best customer service on every installation and service call.
“I’m a new BREMAC customer, started with them in 2015 for a plumbing issue, and then had them servicing my 12 year old Carrier heat pump. After my latest system issue, I decided it was time to invest in a new Bryant heat pump instead of sinking more money into my old one. From getting an in-office quote from Ron (originally quoted in February) and a follow-up home visit (in September) to ensure the right system was being selected, to the installation by Nathan and his helper, all of it was handled very professionally. The installation was top-notch and they left all areas worked in very clean after completion. I hope to have my Bryant heat pump for many years to come and look forward to recommending BREMAC to others. Thanks to all for the great customer service.”
Ron, I just wanted to thank you for your help with Debbie’s Heating and air. You and your crew were very professional, thorough, and we are very pleased with the workmanship. I appreciate your guys working late to get the job done and having a pleasant demeanor so late in the day. Thanks again and your help with this is why I will continue to utilize Bremac exclusively for my personal and business/professional needs.
Vice President, Development
You have a fantastic company and staff.
I have had the opportunity to be a client of BREMAC’s for a little over a year in providing maintenance and service for my HVAC systems, as well as other services related to gas appliances. You also repaired a gas lantern in the front of my house, which was no easy task.
In all cases that I have interacted with your staff, they have been the utmost professionals and expeditious in managing all of the projects I have presented them with. I wanted to take a few minutes to thank you and your staff for doing a wonderful job and being a pleasure to work with (which I can’t say for the company I worked with before discovering BREMAC).
Should you have other homeowners or business owners who’d like to know the value of your work to me, let them know that they can call me. I look forward to referring you.”
Mark M. Deutsch, MBA
CEO BNI Central Virginia
“BREMAC did a great installation. They have always done a great job over the years maintaining our existing system. We just now needed to replace it. I am very happy with the Bryant system. Great combination….Bryant and BREMAC.”
“I have dealt with Frank and BREMAC for over 16 years, and I highly recommend them to anyone in need of HVAC service. In my opinion, there’s none better in this area.”
“I would like to take a moment to thank your technicians and your company for doing it right. Your company and employees are thorough, knowledgeable, helpful and professional in every aspect.
Every communication and each and every technician that has come to my home has been top notch. Being a part of the maintenance program has saved me money and I have experienced nothing but peace of mind knowing your technicians will get the job done and in my most recent situation, be able to tell what really needed to be done above and beyond my HVAC system. Mitch was able to identify an electrical problem and he was right on the money with his assessment. He maintained his patience with me when I argued that is seemed quite a coincidence that I am having electrical problems after the installation of a new component of my AC unit. He was exactly right, however, and also provided me with information regarding the electric company that allowed me to restore service with no cost.
Every single technician has been friendly and has provided excellent service. Please accept my deepest gratitude. Please feel free to have any potential customer who is considering your maintenance program and/or services to call me for a reference. ”
“We’re all busy these days, but I felt compelled to be sure to make the time to send you this note. I hope you’ll share it with others at BREMAC. As you know, I’m an Architect. My firm’s body of work is solely related to large commercial design. Having been in business now for 104 years, our firm has been responsible for many monumental buildings that you and everyone at BREMAC have visited. Three years ago this August, I purchased my current home in Mechanicsville. Prior to purchase, I had questions about HVAC systems (specifically installation of hot water coils serving the Central Boiler outdoor wood boiler) installed by the previous owner. My real estate agent recommended that I contact BREMAC for clarifications. I did and Everett showed up for the service call. He was both knowledgeable and went out of his way to be helpful. Just a nice guy! He confirmed my suspicions and recommended isolation valves for the coils. Near the end of summer last year, I noticed a drop-off in cooling capability of the unit serving the second floor of the house. I decided to wait until the spring to implement repairs for several reasons:
1) I didn’t need cooling capability during the winter, and
2) Because our firm doesn’t design residential work, I don’t know Contractors that serve the residential community. Frankly I was expecting to be a part of one of those AC replacement horror stories. We have enough problems with multi-million dollar systems in our commercial projects. I was preparing to gear up to be sure the replacement unit for my house was a quality unit and was properly installed. I met with and received proposals from several firms to replace the defective AC unit. You met with me and after review, I was very comfortable with the Bryant equipment that you were recommending. Again, another nice guy!
BREMAC was not the highest, nor the lowest priced proposal. However, the BREMAC proposal was a simple straight forward one page proposal that didn’t have a second page of exclusions and qualifications. After ample consideration, I decided to go with BREMAC. I cannot adequately describe how delighted I am with the completed work. Alan showed up at my house right on time. He and his helpers could not have been more courteous and careful. And, after just a few minutes in my home, I was comfortable heading off to work. The installation exceeded my expectations and the workmanship is excellent. Alan went out of his way to correct deficiencies created by others. Again, another nice guy!
These days it’s extremely difficult to find businesses that actually do what they say they’re going to do. Our firm is one of those businesses…BREMAC is also certainly on that short list. I’d be happy to serve as a reference for BREMAC.
Thanks again. Regards,”
“I wanted to let you know how pleased I am with your company and the service I received. The crew was very quick and professional. Thank you!”
“I wanted to express how impressed I am with the service and how thorough and polite Randall was. The price was very reasonable and i will be referring all of my friends! What Richard McKann says about your company is all true!”
“I just wanted to thank you for your help in putting the system together for our home. Everything is working fine. I also wanted to tell you what a pleasure it was to have Eric, Greg, and Fish in our home. They were personable, friendly, and had great attitudes. They are truly an asset to your company. Thanks again!”
“Everything is working fine. Your men were very courteous, helpful, and neat with the work. Thank You.”
“My wife, Terry, and I are delighted with the new system. You and your team did a fine job, and we would recommend your services highly. Should the need arise, I hope you will feel free to use us as a reference.”
“I just wanted to thank you for being so kind. We sincerely appreciate your prompt, good service.”
“You all did such a neat job and were of great help to me in ways beyond what was called for. Rest assured, I will recommend you.”
“It was a pleasure to work with your technician and company. Thank you for quality service. Sometimes this is hard to find, and I wanted you to know that it is appreciated.
“Thanks for your very prompt response to our water heater problem. Thanks also to your usual excellent work. It is reassuring to know that BREMAC is always there.”
“I am truly enjoying the new heat pump that BREMAC installed for me. I am no longer bothered by the heat when I am outside, knowing that I can come home to a house that can be cooled to any temperature I desire.”
“I just wanted to tell you how much we appreciate the work you did for us. It was especially nice that you let us borrow that window AC unit while our parts were being ordered, that little jewel was all we had during those 90+ degree days.”
“Thanks so much for responding so quickly. I want you to know how much I appreciate the fact that you run your business with honesty and integrity. These are qualities not found too often anymore.”
“Many thanks for the time spent on our Heating system. The “D” Team was GREAT!! They were polite and very, very courteous. We enjoyed having them in our home. Thanks again and, of course, BREMAC is the only company we trust our HVAC needs to.”
Peggy & E.J.
“Thanks! This is the first winter we have been able to sleep in our bedroom. We are grateful to everyone at BREMAC.”
“I just wanted to pass along that your technician is an extremely polite, efficient young man and he did a very thorough job. Thank you.”
“I am impressed with your technician. He was very professional even in how he responded to my negative comments about the previous technician. Great Job!”
“Your technician had just been to my home. He did a very thorough job. Thank you.”
“I just wanted to say what a fine job your technician did. People usually call about bad things but I wanted to let you know about something good.”
“I just want you to know we think you guys do great work and all of your staff is tremendous. We have recommended you to several people. Keep up the great work!”
“Thank you for letting my family be relaxed and cool now. I greatly appreciate your employee’s hard work.”
“It has been a pleasant and “warm” experience to now have consistent heat in the house and a system that I can adjust! Thank you for a great job.”
“My experience with BREMAC has been an excellent one. Everyone I worked with was highly professional and did an outstanding job. I would recommend you to anyone.”
“Thank you for working our job into your schedule so promptly. We are enjoying the “cool” and the “quiet” that our new unit provides. We appreciate the service of your employees. They were efficient, polite and professional.”
“Last night was the most comfortable night in our house since we moved in five years ago.”
“Your technician was an extremely polite, efficient young man and he did a very thorough job.”
“Very courteous, prompt, and professional. Thank you.”
“The BREMAC technician was very friendly and knowledgeable; it’s nice to have a company I can depend on.”
“BREMAC did a great job replacing heat pump systems in my house. I would highly recommend them to any of my friends that needed to replace or service their Heating and cooling system.”
“I just wanted to say thanks for everything. You and your company have been very helpful and very easy to deal with. I will not hesitate to refer your company to anyone I know looking for HVAC work.”
“Thank you for responding so quickly to the situation. The AC unit seems to be working fine now. Thank you.”
“Thanks for the prompt and responsive service. Given the record heat, I imagine that you are inundated with requests. Thus I sincerely appreciate the quick turn-around.”
“I want to say how pleased I am with the work the guys did the other day; it’s working like a charm. I thoroughly enjoyed Eric and Greg. Thanks.”
“BREMAC has been my service company for the last 12 years and has been the best company that I have found to service my house and install new equipment. I would not go anywhere else.”
“BREMAC has done their usual excellent service. Great job. Thanks again.”
“BREMAC installed a high-efficiency heat pump, high-efficiency air filtration system and a humidifier in our home. They completed the installation work quickly and left our house neat and clean (we really appreciate that). BREMAC previously had installed a whole-house dehumidifier in our home so now we are able to control humidity at a comfortable level all year long. My wife complains much less about dry skin during the winter and our furniture doesn’t have smelly and unhealthy mildew during the summer. We have noticed that smells in our house have decreased considerably. In particular, a few old carpet stains which used to emit odors smell quite a bit less now. We think that might be due to good humidity control as well as the high-efficiency air filtration system. The air filtration system also has reduced the dust level in our home. We have the option of running the air filtration system without operating the Heating or cooling unit. We are anxious to see if running it constantly during the Spring will remove pollens from the house air and reduce my allergy problems. Since our relatively inefficient heat pump was replaced with a high-efficiency heat pump and we have a comfortable humidity level, our Heating bills this winter have decreased significantly. Less dry skin, less mildew, less odor, less dust, lower monthly utility bills and possibly fewer allergy problems is sweeeet.”