Bryant Heating and Cooling Names BREMAC,
Inc. a
Factory Authorized Dealer
National
HVAC Manufacturer Pledges 100% Satisfaction Guaranteed
for
BREMAC
Customers
Mechanicsville,
VA
–
July
22, 2003
– Representatives from Bryant Heating and Cooling
announced today that BREMAC has qualified as a Bryant
Factory Authorized Dealer. While this is an important
accomplishment for BREMAC, the real news is what it
means to Richmond area homeowners.
“Our
Factory Authorized Dealers represent the highest level
of customer service and satisfaction available,” said
Halsey Cook, president of Bryant’s residential products
group. “We believe in these qualified dealers so much
that we are providing their customers with a 100 percent
satisfaction and service guarantee.”
The 100
percent satisfaction guarantee is a new cornerstone for
the Bryant Factory Authorized Dealers program. The
guarantee applies to all new product installments made
by Bryant Factory Authorized Dealers, like BREMAC, and
applies to the product itself, as well as the service
from the dealer. If any customer is dissatisfied with
the product or service, Bryant will do “whatever it
takes” to provide a satisfactory solution for the
customer.
Less
than five percent of heating and cooling contractors in
the country receive the Factory Authorized Dealer
distinction. To qualify, dealers must meet Bryant’s
rigid criteria, not only for technical expertise, but
also for their business practices and customer service
quality. Those who receive the endorsement are backed
by Bryant’s 100 percent satisfaction guarantee.
“Everything about your new Bryant heating or cooling
system should make you happy, from the unit itself to
the person who installs it. That’s what being a Factory
Authorized Dealer is all about,” added Cook.
Frank
Bresee at BREMAC agrees. According to Bresee, applying
to become a Factory Authorized Dealer was a lot of work,
but it was an important and worthwhile process. “How
homeowners feel about Bryant products has a lot to do
with their experience with dealers like us, who
represent them,” said Bresee. “Once a level of quality
is established, the most important criteria is how well
we meet our customers’ needs for installing and
servicing that equipment. At, BREMAC, we do whatever it
takes to ensure the best results for our customers.”
Bryant
Guarantees 100-Percent Satisfaction
Bryant requires its Factory Authorized Dealers to send
sales representatives through a structured training
program to understand how to better identify and
recommend the appropriate home comfort solutions.
Installers and technicians are also trained and tested
on their technical competency. Further, Bryant Factory
Authorized Dealers’ business practices are assessed.
For example, the Factory Authorized Dealers must be EPA
certified for refrigerant handling, handle warranty
claims in a timely manner, maintain all required local
licenses and have appropriate insurance and liability
coverage.
“Ultimately, the entire Factory Authorized Dealer
process and program is designed with our customers in
mind. When homeowners are considering a heating and
cooling purchase, they can rest assured that they’ll be
satisfied with their experience if they go to a Bryant
Factory Authorized Dealer. Our 100 percent satisfaction
guarantee demonstrates the commitment to this level of
service by dealers like BREMAC,” said Cook.
